Last Updated: July 3, 2026

Refund, Return & Cancellation Policy

At Ratna Shastra, we are committed to providing authentic gemstones and spiritual products of the highest quality. Every product undergoes a thorough quality inspection before dispatch. If you are not completely satisfied with your purchase, please review our Refund, Return & Cancellation Policy below.

1. Return Eligibility

We offer a 7-day return window from the date of successful delivery for eligible products.

• The product must be unused, unworn, and in its original condition.
• Gemstones must not be mounted, altered, polished, resized, or damaged after delivery.
• All original invoices, laboratory certificates, product certificates, packaging, and accompanying documents must be returned with the product.
• Returned products are subject to inspection and approval by our quality team before any refund or replacement is processed.

2. Non-Returnable Products

The following products and services are not eligible for return, replacement, or refund:

• Customized or made-to-order jewellery, including rings, pendants, bracelets, and similar products.
• Energized, activated, or ritual-processed gemstones and spiritual products.
• Gemstones that have been mounted, resized, engraved, repaired, or otherwise altered after delivery.
• Astrology consultations, Kundli reports, horoscope analysis, numerology reports, and other digital or consultation-based services.
• Products marked as "Final Sale" or "Non-Returnable".

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify our customer support team within 48 hours of delivery.

• Please provide your Order Number along with clear photographs of the product and packaging.
• An unboxing video is recommended to help us process your request faster.
• After verification, Ratna Shastra may offer a replacement, exchange, or refund, depending on the nature of the issue.

4. Cancellation Policy

Orders may be cancelled only before they have been dispatched.

• Once an order has been packed, shipped, or handed over to the courier partner, cancellation requests cannot be accepted.
• Customized jewellery and specially prepared products cannot be cancelled once production has started.

5. Refund Process

Once the returned product is received and successfully passes our quality inspection, eligible refunds will be processed.

• Refunds will be credited to the original payment method used during purchase.
• Please allow 7–10 business days for the refund to be processed after approval. Banking partners may require additional time for the amount to reflect in your account.
• Shipping charges, insurance charges, payment gateway fees, customs duties, and taxes are generally non-refundable unless the return is due to an error on the part of Ratna Shastra.

6. Return Shipping

Customers are responsible for arranging secure return shipping unless the return is due to an incorrect, damaged, or defective product supplied by Ratna Shastra.

• We recommend using a trackable and insured courier service for all return shipments.
• Ratna Shastra is not responsible for products lost or damaged while being returned by the customer.

7. Important Disclaimer

Gemstones, Rudraksha, Yantras, astrology consultations, numerology reports, and other spiritual products offered by Ratna Shastra are based on traditional astrological beliefs and practices.

Individual experiences and perceived results may vary from person to person. Ratna Shastra does not guarantee any specific personal, financial, educational, medical, or professional outcomes from the use of any product or consultation.

If you have any questions regarding returns, refunds, cancellations, or replacements, please contact our customer support team at support@ratnashastra.com.