Your journey with natural gemstones, delivered with sacred care and precision.
At Ratna Shastra, we are committed to delivering your orders safely and on time. Every order is carefully inspected, securely packaged, and shipped through trusted logistics partners to ensure a smooth delivery experience.
Ratna Shastra ships selected products internationally, subject to local import regulations and courier service availability.
Shipping charges, if any, are calculated based on factors including:
Any applicable shipping charges will be displayed before completing your purchase.
Once your order has been dispatched, you will receive a confirmation via email, SMS, or WhatsApp (where applicable) containing your shipment tracking details.
Customers can monitor their shipment directly through the courier partner\'s tracking portal.
Every order is packed with care using secure packaging materials to help protect the contents during transit.
Where applicable, your shipment may include:
Please retain these documents for future reference.
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:
Ratna Shastra shall not be held responsible for delays caused by third-party courier services or unforeseen events.
Customers are responsible for providing complete and accurate shipping details. If an incorrect address, phone number, or recipient information results in delivery failure, additional shipping charges for re-dispatch may apply.
If the courier partner is unable to deliver after multiple attempts due to customer unavailability or incorrect address details, the shipment may be returned to us. Re-shipment of returned orders may require payment of additional shipping charges.
If your package appears visibly damaged or tampered with at the time of delivery, we recommend:
Claims reported after this period may not be eligible for investigation.
International orders may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.
These charges are the sole responsibility of the customer unless explicitly stated otherwise by Ratna Shastra. We recommend checking your country\'s import regulations before placing an international order.
Estimated delivery timelines are provided for guidance only and should not be considered guaranteed delivery dates. Actual delivery times may vary due to courier operations or factors beyond our control.
Most ready-to-ship products are dispatched within 1–3 business days. Customized or specially prepared products may require additional processing time.
Once your order is shipped, you will receive tracking information through email, SMS, or WhatsApp (where applicable).
Yes. We ship selected products to many countries, subject to courier availability and local import regulations.
Shipping charges are generally non-refundable unless the return or cancellation is due to an error on the part of Ratna Shastra.
Address modifications may be possible before dispatch. Please contact our customer support team as soon as possible. Once an order has been shipped, changes may not be possible.
If your shipment exceeds the estimated delivery period, please contact our customer support team with your order number. We will coordinate with the courier partner and provide an update as quickly as possible.